Troubleshooting

Problem	Solution
The site does not look like the demo	Make sure both the theme and the Soiree Scout and Seat Core plugin are active, then run Appearance → One Click Demo Import.
One Click Demo Import is missing	Activate the Soiree Scout and Seat Core plugin: click Install & activate Soiree Scout and Seat Core in the dashboard notice, or upload the plugin .zip from the theme's plugins folder.
Reservations are not charged	The checkout runs as a demo until you add your Stripe keys under Site manager → Payment settings. Check you pasted both the publishable and the secret key.
Emails do not arrive	Many hosts do not deliver WordPress's own emails. Install an SMTP plugin (for example WP Mail SMTP, free) and connect it to your email provider, then send a test email from Site manager → Email settings.
A guest did not get the new-password email	Set up SMTP as above. The guest can ask for a new link again from the My account page.
A new event does not show in a filter	Check its category and city in Site manager → Events. The filters list the occasions and cities your events use.
The import could not install a plugin	Your server may block outgoing connections. Install Elementor from Plugins → Add New, then import again.
A page shows text like [something]	That is a shortcode. Activate the Soiree Scout and Seat Core plugin.
Fonts look different after editing	In Elementor, check the element's Style → Typography, or the site-wide Global Fonts.

Still stuck? Contact our support team with your WordPress and PHP versions and a description of the issue.