Troubleshooting

Problem	Solution
The site does not look like the demo	Make sure both the theme and the Northform Studio Core plugin are active, then run Appearance → One Click Demo Import.
One Click Demo Import is missing	Activate the Northform Studio Core plugin: click Install & activate Northform Studio Core in the dashboard notice, or upload the plugin .zip from the theme's plugins folder.
Emails do not arrive	Many hosts do not deliver WordPress's own emails. Install an SMTP plugin (for example WP Mail SMTP, free) and connect it to your email provider, then use Send test email on the Enquiries screen.
Project briefs or applications do not arrive by email	They are still saved under Enquiries. Check Enquiries → Email settings and set up SMTP as above.
The import could not install a plugin	Your server may block outgoing connections. Install Elementor from Plugins → Add New, then import again.
A new project does not show in a Work filter	Check that its category matches one of the filter names exactly (for example Branding or Web).
Animations do not play	Your device may be set to reduce motion, which turns them off on purpose. Also check that a caching or optimisation plugin is not delaying the Northform Studio Core scripts.
A page shows text like [something]	That is a shortcode. Activate the Northform Studio Core plugin.
Fonts look different after editing	In Elementor, check the element's Style → Typography, or the site-wide Global Fonts.

Still stuck? Contact our support team with your WordPress and PHP versions and a description of the issue.