Troubleshooting

Problem	Solution
The demo import or Site manager opens the license page	On a live site, activate your license under Settings → License first.
The site does not look like the demo	Make sure both the theme and the Atelier Norra Core plugin are active, then run Appearance → One Click Demo Import.
One Click Demo Import is missing	Activate the Atelier Norra Core plugin: click Install & activate Atelier Norra Core in the dashboard notice, or upload the plugin .zip from the theme's plugins folder.
No updates appear	Check that the license shows Active on this site under Settings → License, and that your plan has not expired.
Emails do not arrive	Many hosts do not deliver WordPress's own emails. Install an SMTP plugin (for example WP Mail SMTP, free) and connect it to your email provider, then send a test email from Email settings.
A new record does not show on a page	Check that it is published (not a draft or hidden), and that its category or type matches the filter you expect.
The import could not install a plugin	Your server may block outgoing connections. Install Elementor from Plugins → Add New, then import again.
A page shows text like [something]	That is a shortcode. Activate the Atelier Norra Core plugin.
Fonts look different after editing	In Elementor, check the element's Style → Typography, or the site-wide Global Fonts.

Still stuck? Contact our support team with your WordPress and PHP versions and a description of the issue.